4G reception

[Anonymous]

I am having problems downloading from internet when I do not have wifi. I get a 4G symbol on screen, but I then keep getting an error mesasage saying Safari cannot connect me as the is no broadbnd signal.

Any ideas

Tony

[adamtemp64]

What tariff are you on and what apn's are in use settings>Mobile Data > Mobile Data options > Mobile Data network ?

[Anonymous]

My tariff is 5GB monthly SIM.

The settings are mobile.o2.co.uk    o2web    password

[adamtemp64 · Accepted solution]

If on a monthly sim ring 202 and check  for the iphone data bolton then ensure idata apn is used this may be the issue http://www.geeksquad.co.uk/articles/o2-apn-settings

[jonsie]

Text ACTIVE to 2020, save the text settings, reboot the phone and try again. You do need the idata bolt on and apn settings as advised.

[Marjo]

Hey @Anonymous please check the advise above (thanks @adamtemp64 and @jonsie!) and let us know how you get on with this ok?

[MI5]

Chances are you are on the wrong data bolt on if your apn is mobile.o2.uk
It should be idata.o2.uk so ask customer service to change your bolt on first then change your apn and reboot the phone.

[MercedesS]

Hello @Anonymous,

Did you try to go under settings > Mobile data and check if the Safari app is toggled to the ON green position?

[adamtemp64]

@MercedesS the op's error message is 100% down to incorrect apn's seen it soo many times

https://support.apple.com/en-us/HT201415

Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

• Verify that your account is active and in good standing.
• Make sure there are no outages in your area.
• Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

[MI5]

The customers apn is wrong and therefore on the wrong data package.
Simple as that in this case.