Solved: No 4g after update galaxy s5

Anonymous · ‎28-06-2016

Hi

I'm hoping someone can help me.

After my phone updated to android 6.0.1 and the security patch on 1st June I am having a lot of problems getting a signal at work. I thought it might be a tower problem but a friend at work could get 4g on his iPhone 6 yesterday to watch football & I couldn’t get a signal at all sat next to him.

I have read that it might be a third party app which is causing the problem but how can I check this?

I signed up to o2 because I could get 4g at work but now if I'm lucky I might get 3g at best, I've cleared the cache but doubt it will make any difference but will only find out later when I'm at work.

Does anyone have any suggestions on other things I can do?

MI5 · ‎28-06-2016

Try texting the word "active" to 2020.
Save the settings that get sent back and reboot the phone.
The update might have upset your apn and this will reset it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-06-2016

Try texting the word "active" to 2020.
Save the settings that get sent back and reboot the phone.
The update might have upset your apn and this will reset it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-06-2016

After any major update it's advisable to back up and do a factory reset to get rid of obsolete files.

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Martin-O2 · ‎28-06-2016

Hi @Anonymous did you have any luck recovering your 4G coverage with the above suggestions?

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Anonymous · ‎02-07-2016

I've been a bit busy the last few days but will try it today

Anonymous · ‎03-07-2016

I did a factory reset and got 4g again, thanks for the help

MI5 · ‎03-07-2016

Great news. A bit drastic nonetheless

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-07-2016

Glad the factory reset sorted out the 4G for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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