@markroseuk
Obvious question first - where did the phone come from?
If it won't auto update it's possible that someone has flashed different firmware in the past so you'll have to do the same to update it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
