Solved: Samsung s7 Edge keeps dropping off the phone netwo...

Anonymous · ‎04-07-2016

On Friday (1st July) my mobile over heated and sut down. I left it to cool down. when I restarted it didn't connect to the o2 Network. I have tried to manually reconnect, use Auto, rebooted it, and factory reset.

Since the Factory reset it connects and drops off, I haven't reported it as the area I live in has a mast down. but right now I am in an areas where there is no loss of coverage, and still this happens

Any ideas/help would be appreciated.

MI5 · ‎04-07-2016

Try a replacement sim card first (any O2 shop can do this for you) and if that doesn't fix it, contact Samsung for a repair, do not send to O2's repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-07-2016

Try a replacement sim card first (any O2 shop can do this for you) and if that doesn't fix it, contact Samsung for a repair, do not send to O2's repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.