Solved: Virgin Broadband upgrade and WiFi Pod Order

tote95 · ‎28-12-2023

Hello,

I joined Virgin media recently as an O2 customer. I am subscribed for Volt and I was told from Virgin that O2 needs to upgrade my broadband Volt package.

Additionally, I can’t get any internet in half of my house. I ran a test and got less than 30mbps. I believe I can order free wifi pods to enhance the signal.

How could I upgrade my broadband Volt package?

How could I order free wifi pods?

thank you

MI5 · ‎28-12-2023

@tote95

You need to use the Virgin app My Virgin Media app | Download for free | Virgin Media to run the speed tests and order the pods if they deem it necessary, or call them on Customer service: 0345 454 1111

For your mobile data boost you need to request it through your MyO2 app.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-12-2023

@tote95

You need to use the Virgin app My Virgin Media app | Download for free | Virgin Media to run the speed tests and order the pods if they deem it necessary, or call them on Customer service: 0345 454 1111

For your mobile data boost you need to request it through your MyO2 app.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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