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Roaming Abroad

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JTPOTP
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on ‎03-07-2023 18:15

on ‎03-07-2023 18:15

I just switched to Volt Virgin Media customer and returning to o2 - bu they did not migrate me very well so best to go into the store. I was in France and could not use my phone because they forgot to ‘switch on’ my roaming services which is advetised as Travel Exclusive one of the Volt benefits.

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MI5
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on ‎03-07-2023 18:46

on ‎03-07-2023 18:46

@JTPOTP 

Unusual to have no roaming at all.

Some things to try:
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152285 Posts
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Registered:

on ‎03-07-2023 18:46

on ‎03-07-2023 18:46

@JTPOTP 

Unusual to have no roaming at all.

Some things to try:
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JTPOTP
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on ‎03-07-2023 18:56

on ‎03-07-2023 18:56

No they made a mistake and left me without data overseas 

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MI5
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on ‎03-07-2023 19:01

on ‎03-07-2023 19:01

@JTPOTP 

It will likely be the wrong data apn.

See answer above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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