Lack of support from O2

[Johnallan]

The contents of the email below i sent on 12/04/24 to complaint team again😡😡😡

but it just fly right over there head

Dear O2 Team

I don’t think I have come across a more incompetent organisation as O2. We renewed our sims back in January and I’m still waiting on my Volts double data benefit to be added. As you can see from below this has not been for the lack of trying.

I Can’t remember how may calls/hours I’ve spent on phone to O2. To  try and rectify this but now 4 months later and still no joy.

Reference numbers and dates from previous contact with O2 but as normal a total waste of time

Your ref No and date 

KMM106792719V113L0KM 02/02/24

Your ref No and date KMM109645483V62270L0KM 20/03/24 

Your ref No and date 

KMM110388410V64146LOKM 02/04/24

Your ref No and date  02/04/24

Reference SES02042024002

my last call to O2 to your help desk with another promise and a not to worry I’ll get this sorted !!

I just wish someone with a bit of common sense or the ability could get this sorted 

Regards John Allan

[MI5]

@Johnallan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Bambino]

@Johnallan This is not O2. This is a customer community. We have no access to account information. O2 doesn't monitor this site and will not read your post. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)