@Bigt1970
If there's a passcode already set it isn't new and has not been reset from the previous user.
If so, it will still be logged into someone else's iCloud so is useless to you.
Contact O2 to arrange a return and replacement Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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