Re: no network

Adamlock6 · ‎11-12-2023

i was directed here from the app live chat. They said they were unable to help me

I have no network on my phone. i've done all the trouble shooting that has been asked. I need my phone for work. this is costing me money

MI5 · ‎11-12-2023

@Adamlock6

What did the troubleshooting indicate?

Are there any network issues in your area O2 Service Status ?

Did your sim work in another phone?

Does another sim work in your phone?

Depending on the answer to those questions we can direct you further.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Monkehfu · ‎11-12-2023

Same issue here. No Data/SMS/RCS all day, Customer Services were not any help, said come here.

Enlli · ‎11-12-2023

Reports of problems coming in on the likes of Down Detector.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎11-12-2023

@Adamlock6 and @Monkehfu I don't know why the app or incompetent customer service would direct you here. This is a customer community with no access to anyone's account.

I DO NOT WORK FOR O2

Enlli · ‎11-12-2023

Had a few in the past weeks saying the app directed them here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-12-2023

O2 contact deflection at it's very best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.