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Forum Posts

my phone has been stolen

Hi there, I'm in Sao Paulo and my phone has been stolen. Can I have it shut down asap.?

Ben24 by Level 1: Joiner
  • 313 Views
  • 2 replies
  • 0 kudos

Resolved! Phone theft

Hi there, My phone has been stolen. Can I have it shut down immediately. Ben

Ben24 by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

multiple numbers on account / separate My O2 apps

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also she has lo...

Biker73 by Level 1: Joiner
  • 581 Views
  • 2 replies
  • 0 kudos

Resolved! No service

Hello renewed my o2 contract on 5/12/33 on the 6th my phoned showed no service and says 4g call have been turned off by o2. I just have a mobile have been trying to find a live chat but just get the virtual chat can you please advise

b267000 by Level 1: Joiner
  • 644 Views
  • 3 replies
  • 0 kudos

phone not registered on network

I am new o2 customer. (REMOVED) SIM now activated. When I try to use from TQ6 9GL I get error message Not registered on the network

failed99 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Zone 2 Bolt on required

i have just arrived into Hong Kong and am trying to purchase a zone 2 bolt on, but am only getting zone 3 bolt on options

RJB21 by Level 1: Joiner
  • 1013 Views
  • 1 replies
  • 0 kudos

My account is locked by fraud team

Hi, I joined o2 just over a week ago, porting my number across from another provider. It was working up until Friday and then my number has been barred. When I log into my account it says I have no products or services. Rang customer services and the...

Issues with customer service, 360, cooling off period, billing, signal, VM-o2 migration, HELP

Hi all, I've been with o2 for 10+ years. In the last 2 years, I noticed by 4g/5g coverage was awful - it didn't function in most parts of Central London and I had no signal at all in large parts of Essex, Surrey and Sussex. This is across multiple de...