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Sim not working

Ordered a new sim through My o2 on 22nd Dec, on 23rd Dec existing sim stopped working, new sim never came, on the 28th dec customer services told me to go to the o2 store and get a new one, which I did, waited 24hrs but comes up sim not provisioned, ...

KR10 by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Another RCS / Chat issue

Hi there,Recently ported my number over from Virgin Media to O2. on VM Chat worked fine with both Samsung messages and google messages however, since I have ported my number to O2 they no longer work. Whilst I can turn on RCS within the samsung stock...

Regron by • Level 1: Joiner
  • 1943 Views
  • 5 replies
  • 0 kudos

USA Holiday

I am off to the US in a couple of months, whilst there I will be doing a bit of driving around using Maps on my Mobile phone, is there a bolt on so I can use my data to do this?Thanks

Help

i am having issues with my o2 App, each time I try to log in it keeps saying something went wrong, plus I just placed an order for iPhone on o2 after deducting my money it says something went wrong again

Tosin by • Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

not receiving calls

i have moved over from EE to O2 due to poor signal.my number was meant to be ported over last week but nothing until today when EE have turned off my old SIM.i can make outgoing calls but if anyone tried to call me they get a voicemail saying my EE i...

Terrible reception

Hi - I'm paying £75 per month contract and I have the WORST reception I think I've ever had from a mobile network. I complained a while back and was told to enable voice over internet for when I'm in the house as there were works in progress. The wor...

HMack by • Level 1: Joiner
  • 687 Views
  • 3 replies
  • 0 kudos

Apple Watch not connecting

I pay a monthly charge to get data on my Apple Watch. This used to work fine; but since refreshing my contract last year, it now shows as No Connection on the watch under mobile settings (but there is a green tick against O2 Plan). I’ve tried Custome...

Internal phone number migration

Hi team, I called yesterday to keep my existing O2 number on my new contract with O2 (there was issues with upgrading so I got told to just to a new contract). I was told it could take a couple of days but I was not told I would have no signal on eit...

JessicaT by • Level 1: Joiner
  • 827 Views
  • 3 replies
  • 0 kudos

Track

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Alrich by • Level 1: Joiner
  • 597 Views
  • 2 replies
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