iMessage /FaceTime activation

[Yvessa]

Hi

i can’t receive calls or texts and keep getting the same activation message. I have done a reset on network settings, restored the phone, updated and all the other troubleshooting steps. It has been more than 24 hrs. What do I do? I have seen others have had the same issue. 

[jonsie]

'll ask @O2Sarah- if she can take a look for you in the morning

Look for a private message from her  after 8am

[Yvessa]

I’ve not heard anything back?

[MI5]

@Yvessa 

Is your sim active?

If you have upgraded, are you using your old sim or did you do a sim swap to activate the new one?

Guide: Sim Swap: a mini guide 2017 update 

[Yvessa]

I did a sim swap and have phoned cos who say the port completed yesterday. But still getting the activation error. 

[MI5]

@Yvessa 

Settings >Phone >My Number.

Is it correct? If not, edit, save and reboot phone.

[Yvessa]

Yes it’s correct

[MI5]

@Yvessa 

Have you reset your network settings since the port in?

[Yvessa]

Yes and just tried again - no joy

[MI5]

@Yvessa 

Do you have a zero spend cap?

Sometimes shortcodes can be blocked by a spend cap, which is what the phone is trying to send to activate facetime and imessage.

Raising the cap to £5 may help.