huawei p40 pro not receiving all sms

[LesleyTim]

I have a new Huawei p40 which isnt receiving all sms sent to it.

Some of the sms are still going to my old Huawei p20 pro which has no sim card in it and as soon the old handset connects to wifi the sms appear it.

We have done a handset swap as the online chat guys couldnt assist with the problem.

I need help with this otherwise I will return the new handset within the 14 days

It is impossible to be able to speak to anyone and the O2 stores are closed due to lockdown.

[MI5]

@LesleyTim 

Sounds like you are missing a setting in your message app.

Check the settings between to two phones and then factory reset the old phone.

[LesleyTim]

Thanks, but we dont want to do a factory reset on the old phone as it has apps and info we dont want to lose which we cant transfer to the new phone. Due to the lack of Google I suspect.

The new phone received some sms but not others.

[madasaf1sh · Accepted solution]

@LesleyTim

Have you tried contacting Huawei Support as they will be able you better?

https://consumer.huawei.com/en/support/product/

[LesleyTim]

We returned the phone. 4hankbyou for your responses