eSIM

[Aswinraj16]

Changed my phone . Don’t have the eSIM details 

[Cleoriff]

@Aswinraj16 

You need to go instore with ID and they will help you

Otherwise

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Enlli]

If you are on the new system you can get a new Esim via MyO2 

Go into View All then Swap my SIM and choose Esim

[Cleoriff]

It would be interesting to be given a true percentage of the clients on 360 billing system v the old legacy system. I know on this forum alone and of the regulars, I can think of at least 4 who remain on the old system. (including myself). It also would be more than helpful to know exactly when we are all meant to be on the new system. work could then start on amending all the relevant guides!

[Enlli]

@Cleoriff 

Time for an update me thinks

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/td-p/1598402

[Cleoriff]

I agree @Enlli. That was written in January. I know priority has been given to VM customers to O2 but still I and others wait...and  wait and...wait!!

As a matter of interest, when did you move to 360?

[Enlli]

Think I've been on it from day one. Came via USwitch in Aprill 2022

But I got my eSIM through MyO2 in the June

[Cleoriff]

@Enlli 

So you came here in April 22 and in 19 months you have worked your way up to Level 62 Glorious?

You better go and have a lie down 😂