Get tech support for your O2 issues

Resolved! Temporary GPRS block for daughters phone - does wifi still work ?

Hi I need to put a temporary GPRS data useage block on my daughters phone as she has to visit a hospital for a few weeks and they initially do not allow phones with internet. If this block is added by O2, will the internet still work on wifi ? I want...

Resolved! How do i add my phone number to my sim as MSISDN ?

How do i add my phone number to my sim as MSISDN ? I have a new security programme that requires this.Thanks

Resolved! Need PUK code but unable to receive verification on my broken phone

Hi, I dropped my Samsung S6 so now the touchscreen is black and no longer working at all I need to access the PUK to be able to insert my monthly PAYG Sim into my new phone but won't be able to get verification on my broken phone. Can I have it sent ...

Signal Problems in South East UK (Kent)

We have been having on going issues with the Data signal and generally phone signals (unless standing in the corner of your garden) in my village for a number of weeks now, O2 cannot confirm what the issue is but their signal checker says all is ok n...

SIM Card troubles in Router

I have been having teh same issue over the last couple of weeks, I have a normal SIM with unlimited data/call/texts and it been working fine for teh last year,I use the SIM within a TP-link AC1200 Archer MR600 and is used for DATA only, as I say been...

Setting up answer phone for dual sim

Hi. Whilst trying to set up the answerphone for a dual sim iPhone 11 - both 02 accounts - standard sim & eSim the message prompts me to choose an account. The only option is Personal account, the business account is not listed. Is anybody able to adv...

Resolved! How do I Increase the rings before the answerphone kicks In?

Hi guys.I have just purchased an Oppo Find X2 Lite and I cannot find a way to Increase the amount of Incoming rings before the answer phone kicks In. I've looked online and tried to follow the given Instructions but they never work. Any advice guys w...

5g not working despite having a 5g sim, 5g phone, and being in 5g location.

Hello, I have an unlocked 5g phone (Samsung s20 fe 5g) and a new 5g sim from o2 yet i can only ever get 4g despite being in a location which is supported by 5g. How can i rectify this? Thanks

Resolved! Can't txt 5 digit numbers

Have tried adjusting settings to txt 5 digit competition numbers on Samsung j6 but still cant do....is this obviously down to my contract..???

Resolved! Can’t top up

I have recently unlatched my old phone for my son but I am unable to top up a o2 sim I ordered

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