Get tech support for your O2 issues

Resolved! How long does a sim swap take

I upgraded my phone only last night, gone from a 4G handset to 5G was sent a new 5G sim. Was told this could take up to 24 hours as I did the sim swap via o2 app, have I done this right as I’m still without network signal

Resolved! Paying lower amounts

Hi I’m just wondering if I’m able to make part payments over 3 weeks as I can’t afford to pay my bill all in one

Resolved! Calls from Uk to america

Hi wondering the cost of a call from the Uk to the United States of America my network is in the uk

Resolved! Swapping sim into new phone

My daughter has just sent me a new iPhone 12. How do I swap the SIM card over & keep all my contacts & text messages.

Activating voicemail on ported number

I swapped from Vodafone to 02 about a week ago, but still don't have voicemail set up. I've tried calling 1750, as per support recommendations, but receive the following message, "Your messaging service could not be set up as we have not received you...

Resolved! Apple Pencil broke

My apple pencil has a crack in the bottom near the tip and has stopped working only had it 2 months. Contacted apple they want £136 to replace it which is more than I've got it on contract via o2 for. Can't seem to find the o2 online chat?? What do I...

Resolved! Adult content

Why I'm not able to access adult content

Resolved! Activate new sim on same number when old sim is damaged

I need to activate my new sim in my iPhone 12 but they keep sending ID texts to my old sim which was damaged and no longer working. How do I activate new sim on same number without picking up the text messages?

Resolved! Call failed

I have recently upgraded my sim only contract and since then have not been able to make phone calls. I have 1000 minutes remaining but whenever I attempt to make a call it repeatedly says call failed. I have tried contacting o2 several times but just...

Texting South Africa - issues

Hi. Both my parents live in South Africa. Currently I'm able to text my mother's South African mobile number. But I can't text my dad's South African mobile number (it says "message send failure" or "not delivered").My dad doesn't have a smart phone,...

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