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Resolved! Never have signal

I have recently moved over to O2 from Sky Mobile as I found I never had any signal, especially inside my own home, I could connect to my wifi fine but just general signal would be awful with only ever 1 bar sometimes 2 and then sometimes it would swi...

Josie-M by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Still havent received Sim Card

Hi there, I ordered a sim card on the 20th of December and still have not received it. Yet when i go to track my order it is complete. Therefore, i am paying for something i am yet to receive.....

imac by • Level 1: Joiner
  • 653 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code- how long until old number transfers across?

HelloHave just received my new O2 phone a couple hours ago. Entered the PAC code EE gave me when I signed up to O2 so I could transfer my old number over. But my O2 account is showing a new number. How long does it take for my old number to move over...

LtB2021 by • Level 1: Joiner
  • 1034 Views
  • 1 replies
  • 0 kudos

Resolved! Safe Search

I want to turn off Safe Search but I don't have permission from my device or network, regardless of what browser I am using this is completely disabled on my Xperia 1 mk2

Help26 by • Level 1: Joiner
  • 912 Views
  • 2 replies
  • 0 kudos

Resolved! extra charge for voice mail

I have just received my first O2 bill and I have been charged extra for a 'voice call' I would like to find out what and when the call was and who to, as I have not used any premium etc services. Whether I try to identify this call or to speak to ,or...

Jenny9 by • Level 1: Joiner
  • 568 Views
  • 2 replies
  • 0 kudos

Resolved! Signal or phone, can't get reception.

Since I joined O2 last year I have had reception issues. I was previously living in Torquay and was told the issue was the network was overloaded. I lost work and missed important NHS phone appointments and due to my health issues I need my mobile to...

BWyld by • Level 1: Joiner
  • 1046 Views
  • 2 replies
  • 0 kudos

No 5G after contract upgrade.

Wondering if anyone has come across this issue and managed to get it resolved. I upgraded my O2 contract from a pay monthly to a 24 month contract yesterday and for some obscure reason I can no longer get 5G signal on my device. I am only allowed to ...

M1cky_M by • Level 1: Joiner
  • 598 Views
  • 2 replies
  • 0 kudos

Resolved! Ending contract early

Hello, I am looking for some help/advice. I am living in another country until July/August time and I am half way through a contract with O2. Now as you may understand I do not want to be paying for an airtime bill that I am not using so I wanted to ...

nicyh by • Level 1: Joiner
  • 502 Views
  • 2 replies
  • 0 kudos

Resolved! Unblock my sim

Hi my phone was recently stolen but I got it back, how do I get it working

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