Get tech support for your O2 issues

Resolved! my sim has been disconnected last night and still awaiting a new sim, so now cant ring or text

had my sim disconnected last night, i am awaiting the arrival of a new sim (possibly today) but cant now receive or make calls or texts so will cause issues with the sim swap and cant get hold of customer services on the live chat

Resolved! Struggling with an O2 Hotspot

Requesting support on how to connect to my O2 Hotspot at my local library. I have done everything that I would normally do when connecting to WiFi at any other location and it is not working. Keep getting the 'unable to connect to this network' messa...

Unable to ring daughters Phone

Hi,My daughter is on O2 and has an IPhone. My wife and I are on O2 and have IPhone and Samsung phones respectively. When I ring my daughter, the call goes straight to VM. When my wife calls my daughter, her phone rings without any issues. We cant und...

Resolved! Repair

Hi I have broke the screen on my phone and need to get it repaired it had an unfortunate accident with a spice jar falling out the cupboardis it covered I’m the warranty or would I need to pay ?

Resolved! Remove my spend cap

Hello I would like to remove my spend cap as soon as possible please? As it won't let me it on the app and for some reason I can't live chat o2

Resolved! I can't call to anyone

hi, I don't have to answer or make any calls, what's going on? SMS and internet work but nobody can call my number and I can't make a call

Resolved! I have had no service for some days due to work being done in the area.

I can make calls via WiFi but texts are flaky. I am terminally sick and dependent on my phone. Can nothing be done? Am I at least entitled to compensation?

Resolved! Forgotten screen lock password

My Samsung S21 performed a software upgrade but I have forgotten my Password. how can I unlock my phone?

Resolved! No network on my new phone

Can’t make a call on my new iPhone 13 pro max

Resolved! New sim, poor signal. Round 2?

Hiya. I have just received my o2 sim today and it says it is all set up and ready to use. I have been able to make and receive calls etc. However, the signal is on one bar only. Is this just because I'm still within the first 24 hours? I really hope ...

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