Get tech support for your O2 issues

When is 5G coming to Carlisle?

I just wondered if anyone had any update as to when 5g will be launching in Carlisle, Cumbria. EE and three have 5g masts but nothing yet from 02, and 4G signal is only usually 1 or 2 bars (I keep getting texts to say there are problems with a mast)....

Resolved! How to get more data?

I need more data (moving house and no Wi-Fi) I selected the one off sharing data roll over top up but it hasn’t seemed to add any new data to my usage. Have I selected the wrong thing?

Resolved! Phone still blocked?

Hey I have payed my bill which I fell. Behind on but I can't ring o2 as my phone has been blocked?

Resolved! Sim card

Will my S9 sim card work in new S20

Resolved! Delivery

I bought a device yesterday at 8pm and selected the £10 delivery fee for it to arrive before 12pm on Saturday. It’s now Saturday and 11am and still don’t have any tracking information or when it will arrive.

Resolved! Number porting half complete ?!?

Moving from Three to O2.Started a new contract with O2 on Monday, number porting started on the Tuesday with a note to be completed by the Wednesday evening. It's now Saturday and the phone still sends txt messages displaying the temp O2 number from ...

Resolved! Port provisioning

I moved from Three to O2 last Tuesday (8 days ago) porting my number and am still waiting for connection. I have no service therefore no texts or calls or data. My account is still in port provisioning and has been referred to the back office at leas...

Apple Watch 3 cannot activate plan

Hello, for about a month I’ve been trying to have my plan added to my Apple Watch. I understand it is an old version but I am not sure why this is the case. these are the errors I’ve been getting. Tried all sorts of things, Wi-Fi calling, increasing ...

Resolved! Change of tarriff

Changed tarriff midweek and received new sim today - do I have to use it. Thanks

Resolved! Struggling to replace my damaged sim

I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...

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