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Forum Posts

Resolved! Phone disconnection issues

My iPhone 11 won’t dial nhs 111 and also disconnects my phone during conversation ? I took out sim and put back in and reset settings I’m out of ideas

Jane1958 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

No signal in new house

I’ve recently moved into a new house, and despite the network tracker stating I have good indoor and outdoor call connectivity, I have zero reception. Occasionally I can get a poor reception in one room.I work from home and need to be contactable by ...

Nix79 by Level 1: Joiner
  • 1116 Views
  • 3 replies
  • 0 kudos

Resolved! Live Chat

Hi,Since yesterday I am unable to find the link for live chat. Does anyone know if the service has been discontinued?Thanks

ManeeshG by Level 1: Joiner
  • 3326 Views
  • 3 replies
  • 0 kudos

How do I merge 2 separate accounts.

I have 2 phones - 1 was on PAYG and 1 on a monthly contract. Last week I changed the PAYG to monthly. I received a new SIM, activated it and transferred my old number across. Before I started this I had one myO2 account which held both numbers. I now...

CDC by Level 1: Joiner
  • 2893 Views
  • 8 replies
  • 0 kudos

Hotspot not working

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the h...

ChrisB2 by Level 1: Joiner
  • 3176 Views
  • 14 replies
  • 0 kudos

Personal hotspot suddenly not working

Hi basically having the same problems as this forum https://community.o2.co.uk/t5/Tech-Support/Hotspot-not-working/td-p/1489532 moving house so my internet has gone - went to use my hotspot a week ago and it was fine, then 5 days or so ago it would i...

LydiaC05 by Level 1: Joiner
  • 766 Views
  • 2 replies
  • 0 kudos

Resolved! Appalling signal indoors

I live in a city that has supposedly got excellent 4G and voice coverage but I consistently cannot make a call in my house without it dropping out.This has reached a level where there is no point trying to make a call as the person on the other end c...

RedWeasel by Level 1: Joiner
  • 1894 Views
  • 8 replies
  • 0 kudos

Resolved! iPhone 14 keeps crashing

My new iPhone 14 pro has crashed about 4 times since I got it a week or so ago (freezes Lock Screen and time). At first I was able to reset it using the specific iPhone 14 reset, but now it won’t reset unless I charge it for a length of time. Do I ju...

AJB1 by Level 1: Joiner
  • 513 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile data

Why is my mobile data not accessing Internet on my phone? 

Mobiled by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos