Get tech support for your O2 issues

London Underground Wi-Fi issues

I made this thread here and nobody from O2 ever responded: https://community.o2.co.uk/t5/Tech-Support/London-Underground-Wi-Fi-never-auto-connects-again/m-p/1581964#M26541. The issue remains unresolved, my iPhone will not auto connect to the Tube Wi-...

Resolved! activating a replacement sim when abroad

Hi,My phone was stollen when abroad. I locked the SIM and ordered a replacement. I received an email informing me to activate it by sending a text to a UK O2 operator, but I am not in the country and so not directly connected to the UK O2 network. So...

Resolved! No signal

I have no signal whatsoever, I’ve changed to my o2 SIM card a day ago and now I have no signal anywhere, I can’t even find the network on my phone. Can anyone help?

Resolved! CHANGING E-MAIL ADDRESS

Hi need to change my e-mail address. Can't see anything under Manage Contact Preferences so any help appreciated, thanks. GD

SIM unlock Unsuccessful

Hi, I've recently had to shift my network because the 02 coverage around where I live is non-existant. In attempting to switch networks, I learned that my phone is currently network locked, so I can't switch the phone's network over. I bought this ph...

Can't call abroad (number not recognised)

I've been trying to call someone in the US for a while now, I've triple checked with them that the number is correct, I've made sure the + and everything is how it should be but O2 keeps telling me the number is not recognised. They can call me just ...

Hot phone

I’ve noticed recently that my phone gets hit when I’m using it; taking photos, charging and during calls and messaging. I also rely on my phone as a hearing device. Please can you suggest what to do / can be done to solve this for me please.

Resolved! Can't make or receive calls.....mast problems in my area

I can't make or receive calls or texts since 5am this morning. There seems to be mast trouble in my area but my phone sounds like it's been cut off when it hasn't been! Trying to get through to )" is like getting blood out of a stone. Pointless waste...

Resolved! Temporary use of a foreign sim

I have a contract phone currently and am planning a trip to the USA for next year. I'm pretty sure my iPhone is not locked to the network as it is a fairly new model (iPhone 12) and was wondering if it would work to put a USA sim card into my phone t...

Resolved! HOW TO GET HELP WITH O2?

Good Morning,As a long term 02 customer I have been utterly shocked by the service and lack of help I have had over the past week.Last Monday I changed from Android to Apple and took up a new contract with O2 while also buying a refurbished Apple 12....

O2

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