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Forum Posts

Resolved! New sim arrived

Good afternoon, I have just received my new SIM card with temporary number, when I placed the order I inputted my PAC code to transfer my old number, do I need to do anything else? thanks in advance Steve.

SteveCB74 by Level 1: Joiner
  • 639 Views
  • 3 replies
  • 0 kudos

Out going calls no ringtone

When I make a call using Wi-Fi calling I get no ring tone but the phone rings the other end . Tried on home phone. When I turn off Wi-Fi calling it rings out on my device but not when I dial 0800 numbers .

Resolved! Problem with paying bill

Hi thereDoes anyone else have a problem paying their bill? I'm a pay monthly customer and I attempted to pay my bill online a few days ago. But all I'm getting is 'Your bill is being processed' yet I am getting messages from 02 saying that I still ha...

DD72 by Level 1: Joiner
  • 599 Views
  • 2 replies
  • 0 kudos

Apple Watch series 7 won’t update

Hi, for a while I have been trying to upgrade to the current IOS on my Watch s7 but every time it says try again and error ive tried un pairing the Watch, I also reset my Watch completely and still the same error tried hard reset on my iPhone, iPhone...

jordan10 by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

iMessage not working since porting over

Hello, I’ve ported over from smarty 2 days ago now. iMessage is refusing to activate. I’ve tried the SIM card in two iPhones so I know it’s the network not Apple. So far I’ve, reset network settings, hard reset the iPhone, restored the iPhone, turned...

Ashley103 by Level 1: Joiner
  • 2344 Views
  • 11 replies
  • 0 kudos

Resolved! no network can't call o2 support

my network just dropped out. I have tried the obvious turning phone off and on but still no connection. Worse still can't contact O2 supportNetwork coverage says fine on the status page.

tropez by Level 1: Joiner
  • 1427 Views
  • 5 replies
  • 0 kudos

Resolved! how to change the number associated with my account

This may well be the wrong place for this question but I am losing the will to live so please help...The number associated with my o2 account which incidentally has only been in operation for a few days is wrong. For the sake of clarity lets call it ...

David2169 by Level 1: Joiner
  • 491 Views
  • 2 replies
  • 0 kudos

OTP/Confirmation Texts not received

Hi, Just moved from EE to O2 and am not receiving OTP/Confirmation Texts. Apparently this means the porting was not done correctly. @O2Sarah- & @O2Daniel can you help ?? Thanks Guys.

Rick1199 by Level 1: Joiner
  • 713 Views
  • 4 replies
  • 0 kudos