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Forum Posts

Resolved! Voice calls cutting out while in use

I live in Brightlingsea, Colchester and have had no end of issues with voice only calls cutting out mid call, going silent for long periods then coming back, sometimes my partner answers and the call stays open but no voice is heard. I know one of th...

ThomasR33 by Level 1: Joiner
  • 3243 Views
  • 3 replies
  • 0 kudos

Resolved! Data network keeps dropping

Hi,I am travelling in Oregon with my Samsung 5G eSim phone. Phone reception seems to be pretty good on various networks, but my data network keeps dropping so I can't look at websites etc. I've tried changing my network status to remove 5G as an opti...

Jo38 by Level 2: Apprentice
  • 3664 Views
  • 13 replies
  • 0 kudos

Resolved! O2 poor migration times

I was on a Virgin pay monthly contract and changed my package deal and was moved to o2 which I did not really want but asked to move my old number, o2 have taken the mick even after 10days I am still waiting. If this is not sorted soon I will cancel ...

Garrym by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Resolved! Connection abroad

Hi, I have a phone contract with Three but I'm now in Crete so I've bought a 20gig 02 sim card. I've registered & on the app it shows what I've got left but when I'm not on WiFi I have no Internet connection. Any ideas why?Thanks in advance

Rich9 by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Open

HiI’m a headteacher. Please can you advise how my school registers for O2 Open discounts. Thanks,Michelle

Mizomi by Level 1: Joiner
  • 643 Views
  • 4 replies
  • 0 kudos

Calls

Hi why I can't make international calls from my phone??

Ayoub by Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos

Data

Just added some data to my plan and it’s gone almost instantly 

RBH by Level 1: Joiner
  • 399 Views
  • 2 replies
  • 0 kudos

Resolved! Can't get verification code text messages

I joined O2 within the last week. Ever since joining, I haven't been able to receive verification code texts from the likes of PayPal and other two factor authentication platforms. Is there a setting on the phone/SIM/O2 preventing this? I am using a ...

Resolved! New phone and new sim

I have just got an iPhone13, do I swap sim first or set up phone first? Thanks

Michael07 by Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos