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Forum Posts

Resolved! personal hotspot

how am i able to connect my o2 personal hotspot from my phone to other devices? when i was on other providers i was able to connect my personal hotspot with no hassle but since being on o2 i’ve had so many problems and sometimes i rely on my data to ...

starspark by Level 1: Joiner
  • 751 Views
  • 3 replies
  • 0 kudos

Resolved! Broken mast

Hi, I’ve rang 02 about 4 times over the past month plus regarding a broken mast leaving us with no signal in the house, last week it showed the mast was repaired for 1 day, the next day it showing as broken again. This has been going on for over a mo...

An5 by Level 1: Joiner
  • 1580 Views
  • 7 replies
  • 0 kudos

Resolved! Chat

How can I connect to live expert on the chat, but not virtually assistant?

Resolved! Can't access voicemail, 1750, 202, etc.

I have been unable to access Voicemail for the last three days. Each time I try, the call is immediately ended upon connection. The same happens with 1750 and 202. All attempts to call result in the same instant 'Call Ended' message upon connection. ...

GLC by Level 2: Apprentice
  • 3225 Views
  • 5 replies
  • 0 kudos

202 helpline comes up as end call everytime

I have been trying to call 202 from my mobile all day, but keeps ending call. Phoned O2 who said it may be signal repairs. My partner is O2 and has no problems calling O2 on 202, so obviously not signal issues. Can anyone help please?

Paul-21 by Level 1: Joiner
  • 1084 Views
  • 4 replies
  • 0 kudos

Resolved! Callers or people I call can't hear me well enough to converse when using my phone in my home

I have a new Google pixel 6a bought from O2 a few weeks back to replace my O2 Google Pixel 3 (which I didn't have problems with).In and around my house, people I call or who call me say I sound robotic or crackly or drop out completely so impossible ...