Get tech support for your O2 issues

Resolved! Sim not provisioned

Hi, I lost my phone and had my sim blocked. I’ve since received a replacement device and Sim. The sim is not working and displaying ‘sim not provisioned’ and ‘network not available’ I can’t get through to anyone to help - please help if you can!

No service

I have all the international bolt ons but no servicr

Resolved! change the "phone" number on the phone

I recently came to O2 from Virgin media and have had a pretty bad experience trying to do so.My old number was supposed to be transferred on the 13th but after almost daily call to O2 it seems it has finally happened today. BUTOn the phone (Iphone13)...

Resolved! Excessive data usage on new phone

I recently changed my phone and the new one is using loads more data. So much so I have had to add two data bolt-ons in two days (whereas with my old phone, that was never necessary). When I left the O2 shop ICLOUD backup was running to sync the new ...

No signal Birmingham

I work in Birmingham city centre and whenever I am in the office I have 4g signal (3 bars) however I can’t get texts, internet or make calls! I’ve been to the o2 store reset everything and still the same. All other networks work fine in the office ex...

Resolved! Changing number

Hi, how do I change my o2 new number to my original number from a different provider

Resolved! Switch my phone number

Hi, I’m wanting to switch my old phone number onto this new sim. I have my pac code I just don’t know how to switch

Swap from Pay as You Go to Pay Monthly. Now complete loss of service

I transferred from an O2 Pay as You Go to Pay Monthly. I called 202 on Tuesday lunchtime to transfer my old number across. On Wednesday morning at 05:30, my Pay As You Go sim was deactivated. I put my new sim in my phone and...nothing. No connection ...

Apply watch cellular problem

Hi, I’ve been in contact numerous times with O2 customer service for more than a year and still have had nobody resolve my problem. I have an Apple Watch cellular and am on a sim only plan. I am unable to set up the cellular plan for my watch as I ge...

Resolved! How long will a Number Transfer Take?

Hi I am moving from Virgin Media to O2 Mobile and want to keep my mobile number with Virgin Media. I understand it takes 1 working day for the transfer to happen. I have received the new O2 sim but not put it in my phone yet as its a weekend and I ne...

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