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Calls dropping

I am in Greece for a few weeks. My telephone calls made and received keep dropping. I am using a 4G service with Cosmote and the signal is strong. I have lost count of the number of calls I’ve made to O2. I ask for a call back if the call drops. It’s...

sim-card connection

Hi, my sim card not working, please help me why, many thanks this is the number [personal details removed]

Multisave

Hi I had multisave on my contract (6sims), however when i ordered a new sim and transferred in a number it seems to have been lost. I resent the loyalty text which came back with the normal 3 days… 3 months later and numerous phone calls later, each ...

Resolved! Unlock phone

Hi has anyone tried to get an iPhone 6 unlocked that is locked to O2? I am no longer a customer so can’t use myO2 app and I have tried to message on Facebook and Twitter and they are not responding. Many thanks

Roaming not working - Italy

Hi,need urgent help as I’m stuck at airport. My phone connecting to a network but not connecting to data (just says E). I’ve rebooted multiple times, tried to select network manually (won’t connect to any that way), changed my APN to the correct one....

Switch from Virgin to O2 - mobile data not working

Hi, I've just been migrated today from Virgin to O2, and now my mobile data isn't working. I've called O2 and they advised me to reset my network settings. I have done this twice now but it still isn't working. Does anyone know how what else I can do...

Trouble charging my phone

Hi, I accidentally got my phone wet but I dried it. My phone is working fine itself but it won't charge properly, it keeps stopping, it won't charge to 100% anymore, how can I fix this? Please help, TIA xx

Resolved! We upgraded this phone a few months ago to include roaming abroad but it doesn’t work

We upgraded this phone contract to include data roaming abroad but on a few occasions since it hasn’t worked.

Resolved! Caller Line Identification

Hi, recently upgraded to a Samsung S23, now I have no incoming caller id, can someone help? I've tried all the usual stuff but no luck!

Resolved! Charges

Recently I’ve been charged £1 for each of 3 texts and one telephone call. Yet it’s the same phone and the same plan all up to date. What’s going on?

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