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Forum Posts

Resolved! Mobile App

I changed the password you sent me when I set up my account but when I went to set up the App on my phone it would not accept the new password

Lynn55 by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! How to remove a bundle

How do I remove my bundle on an old 02 sim it’s just a phone I use occasionally I have been on hold to 02 for over an hour I only want to remove a bundle and go back on pay as you go classic why is it so hard to get through to somebody

lyndseyco by Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos

No mobile data

Was switched from virgin to o2, but have not be able to use my mobile date since, called the help lines but luck so far in helping me. I had no issues before the switch, need help please.

Cliffy by Level 1: Joiner
  • 522 Views
  • 3 replies
  • 0 kudos

PayGo SIM Card not working for a week now

I've transferred a number to Pay and Go with o2 from EE. However, the mobile has no service. The service went offline the second day and has since been off for the past week. I've phoned o2 customer support who just attempt to reset the SIM Card remo...

My iMessage is still saying waiting activation

I have recently upgraded my phone and I can’t send or receive text messages as my iMessages says waiting activation and I have tried everything to fix it? Is there anything else I can do?

Resolved! Change name on account

The name on my account has always been spelt incorrectly by Virgin (no idea why. I contacted them about it as well). I would like it to be corrected but there is no way of doing this if I use your site (e.g. Change payment details --> Enter your new ...

Whatever2 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Resolved! Sim transfer

I want to transfer a number to my current 02 sim

Matt1510 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Need to get esim on Apple Watch reset

Hi, I need to get tech support to reset the esim on my Apple Watch. I had to restore the watch as the HR sensor had gone nuts. It's now giving me the error code 14 when I try to set up a data tariff (I already have this on my account, I just need to ...

S23 firmware

Anybody with a S23 can confirm what firmware they are currently on? as just got one yesterday and it's stuck on April update and says latest avaliable ! when may update was released a month or more ago and even the display S23 in store had may securi...

Joshk by Level 1: Joiner
  • 2470 Views
  • 16 replies
  • 0 kudos