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Forum Posts

VPN Has Stopped Working

Hi was transferred from the virgin media mobile network to the 02 network this morning.Have using VPN all morning then get text to say i am now transferred over to the 02 network.Tried to access my web pages and informed cant connect checked VPN is s...

Resolved! Transfer of existing O2 number from old phone to new

How long is it reasonable to wait for the transfer of an 02 number to a new phone? I ask because although the O2 website says 24 hours, it's been 120 hours plus so far. I've been an O2 customer for many years with my last phone upgrade in 2008. After...

Resolved! iMessage activation failed

Hi,I was moved from Virgin to O2. Everything is working but my iMessage activation has failed. have restarted, reseted network settings, O2 has send me a second sim but that dis not solve the problem.Have deactivated iMessage and Facetime, rebooted, ...

andr7766 by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi calling

Hi Just moved to O2 and all mobile signal is poor here so trying to switch on WiFi calling on iPhone XR. Every time I try on the app it crashes, tried chat but too busy, has anyone any experience with this. Thanks

T_C by Level 1: Joiner
  • 1767 Views
  • 10 replies
  • 0 kudos

Resolved! Porting in

I just got a new O2 phone for my wife. It was delivered yesterday and is all set up with the temporary sim from O2. When we ordered it we asked to transfer her old number. Do you know how long that is likely to take?

Disae by Level 1: Joiner
  • 1481 Views
  • 8 replies
  • 0 kudos

No coverage

I am currently getting no service? My bills Upto date iv reset the phone checked mobile data on please help

Kac1 by Level 1: Joiner
  • 434 Views
  • 2 replies
  • 0 kudos

Mobile Services on Apple Watch not working

 Hey everyone, seems to be a common issue and I’m stuck with that to do. Every time I try to set up mobile services on my Apple Watch app it try’s to take me to o2’s website to sign in but pops up with the error message giving me reference numbers. I...

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