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Unable to receive international text messages [to UK phone]

I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...

Resolved! Unnecessary data bundle

I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back

Resolved! Fraudulent Account

I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...

Bundle Not Activating

I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...

e sim

How long does it take to swap to e sim?

Resolved! SIM not provisioned

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I...

broken handset

My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset

Could not call emergency number from abroad

Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...

Resolved! Text messages taking ages to arrive...

Since I was migrated to O2 from Virgin, text messages, especially from non O2 subscribers have been taking ages - hours - to arrive. This has severe implications for things like online banking (and access to my O2 account). Is there anything I can do...

Resolved! faulty device

I got a phone through o2 as "like new" its screen has been glitching, selecting things and scrolling by itself since I received it and now the charging port has stopped working, I've just missed the cut off of 30 days to send it back for a replacemen...

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