Get tech support for your O2 issues

Resolved! Keeping old number

I am a new customer, just activated my O2 sim this morning and started the process to keep my old number. I have filled up the form providing my old number and my PAC code. I received a message mentioning I should text SWAP to 20220. My question is, ...

Signal strength

Why is the signal strength so weak in the SA5 8JB area, it’s been like this for months now, one bar currently, it’s very frustrating, yet if I go about 2 to 3 miles down the road I get full bar strength.Even thought of going to another network provid...

Resolved! Voicemail

hi how can I turn off voicemail

Resolved! Extend the number of rings

My phone only rings three times before going to voicemail and I frequently don't get to it in time. How can I extend this. Samsung A54.

Roaming in Turkey / Saudi Arabia

Doesn’t work. What do I need to do to enable?

Resolved! If I changed tariff for more data I can keep the same number?

Update tarriff

Sim only plan

available option for renewing sim only plan. Remark: there are multiple O2 plan which is much cheaper with more data than mine

Apple Watch Mobile Service Issues

I purchased an Apple Watch SE 2nd Gen a month ago & have tried to set up the mobile service but it just says: "We're setting up your Apple Watch on the O2 network & we'll text you when it's all done. If you don't receive a text within 24 hours, call ...

No signal indoors or out

Recently moved to o2 and ever since I moved over to my new sim I have had no signal indoors or outside. I checked the o2 network checker before switching and it said good signal indoors and out in my area however since switching I’ve restarted my pho...

Resolved! Old email address

I've recently been moved from Virgin to O2. My username is a redundant email address I no longer have access to. How do I change my email address to my current one?

O2

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