Get tech support for your O2 issues

Resolved! Can't receive texts since forced move from Virgin to O2

Since being moved from Virgin to O2 I have not been receiving text messages I am on e SIM, I have to swap back to my Virgin e SIM to receive texts, but on that SIM I can't make or receive calls. This is driving me nuts, I cannot believe that you are ...

Poor Signal [Removed]

Hi there, I have recently moved to Acton ([Removed]) where a lot of new builds have raised up which has affected signal reception (I assume). In flat I have WiFi so I can compensate with WiFiCall, however, when I get out of the flat I got no receptio...

Resolved! I have no signal at my work but have signal everywhere else

Hey. I haven't had signal at my work for a week. O2 say they aren't any faults in my area. IV tried restarting my phone, manually selecting a network but there all at 0 bars. Also tried reset network settings. Any help would be amazing thanks

Ongoing mast issues

Hi there how do I find out when network will be back to normal? I’ve signed up for updates but the issue has been going on for well over a month (could be over 2) and I just keep getting texts to say ‘sorry our engineers are working on it’ with no ex...

Sign in

I can’t sign in to My O2 since yesterday.

Resolved! Changing personal details

I can’t seem to change details on my phone as my date of birth is wrong what do I do

Issue with my netgear

I have a netgear on monthly tariff with you. For the past few weeks every time I try to use it, especially for streaming, which is why I looked to such a device in the first place, I keep getting problems. "Not enough band width ... try again" is a r...

Resolved! Multiple Devices on Account

I have two phones with different SIMS on my account. However, I can’t find the second one anywhere. Only twice today when I was clicked on ‘My O2’ did it suddenly show the two phones so I could select the one I wanted, but every other time it only sh...

MY PHONE IS NOT ACCEPTING MY PIN

My S22 Ultra is not accepting my PIN. I tried restarting using my fingerprint but still can't get past the sign in screen. It's the same PIN i've always used. How can I get in? Is there anything that O2 can send to my phone to unlock it? Many thanks

Number not recognised message

If I do not answer an inbound call, callers often receive a message 'This number is not recognised'.Don't know how this is, or how to correct it.

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