Get tech support for your O2 issues

Resolved! Replacement lost sim

Hello so I received a new sim and I lost the one I had. I put it in my phone and it wasn’t working. I called 02 and they did a sim swap over the phone now 2 hours later I have network bars, no 5g and it keeps saying calls faild anyone know how long I...

Signal suddenly become awful

I have been with o2 for over a decade now with barely any issues. I recently upgraded my phone from an iPhone 11 to and iPhone 13 and also changed my sim only contract with o2 at the same time. Pretty much as soon as I swapped my sim to the new phone...

Resolved! Pac code

i need a pac code for my phone

Resolved! I cant get into my account

I cant get into my account

I just want to use my Alcatel 1b 2022 smart phone just to make calls

I recently had to replace my old PAYG 2G phone which I just used to make and recive calls.My old PAYG 2G phone recently packed up.As 2G is being switched off next year I decided to to replace it with an Alcatel 1B 2022 4G entry level smartphone.Howev...

Santander OTP not being received

Hello, it's me again, I switched from Sky, to O2 on 09/05/23 and I have been trying to register a new iPhone 13 on the Santander app. The problem is the Santander One Time Passcodes are NOT being received. I can send and receive all other texts fine....

otac error when upgrading

hello, I am getting an OTAC error when i click on the customer services link for an upgrade offer on email account [Removed] and number [Removed].

Migration PROBLEMS from Virgin to O2

Hi all, I was migrated from Virgin mobile (rolling monthly) to O2 on 13th July 2023.Phone and Text starting working within 24 hours but I had no Internet /Data. After contacting O2 Customer Support, I was sent an O2 SIM to rectify problem but the pro...

Resolved! Connection is slow with my Virgin Wi Fi

I have tried sitting right next to the hub, but it makes no difference

How to get a PUK code

Hi - I need a PUK code in order to unlock my SIM. I've tried following these instructions: "Or sign in to My O2, go to My device, then Device details."Once signed in, neither of those sections appear to exist. Entering my number on this page: https:/...

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