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Resolved! Phone no longer charging

HiMy phone is no longer charging, it was charging fine yesterday and then this morning its just refusing too.I have tried the plug and cable in my wifes phone and it is still charging hers, so it must be a problem with charging port. The thing is, i ...

Resolved! eSIM

I want the QR code for my SIM

Resolved! Error code 14 Apple Watch

Replaced my phone today. Got a new QR code for the esim on my iPhone. Got that sorted alright. Not so successful on my Apple Watch ultra…. I had to reset my Apple Watch Ultra to pair with my phone when I went to re-activate my watch mobile plan it ga...

Switching back to an e-sim

Hi,hi, I recently joined with the merger from virgin Mobile, where I used to have an eSIM.When joining, I was given a physical Sim, and was wondering if there was any way to move back to using an eSIM

Hi I’m

Hi can anyone help me with something?

Resolved! Transferring from Virgin.

Hi, I am a Virgin customer and have been transferred to O2 - I have been sent a new sim. I have four phones - which phone is the sim for or can I use it with any of them? Your 'track my order' info says that the sim is compatible with 5 g only, but a...

Resolved! Please help! Sim is still not working after bar was placed on the Sim which was only for the device

I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim & the device). I have had a new sim delivered- still not working....

Resolved! Can't gain access to account - as email address sent over by virgin is incorrect

Due to the new partnership with O2 and Virgin, my account has been transferred over however, I'm unable to gain access to my new O2 account as the email address sent over from Virgin is incorrect. How do I resolve this?

No Caller ID

Hello,I recently moved from a physical to eSim in my iPhone 12 Pro Max. Since this change, I have been unable to receive any incoming Caller ID. Instead my phone shows "No Caller ID" whenever I have an incoming call. I have called O2 but no help - ha...

Resolved! Screen is unresponsive

My pixel 6 screen is unresponsive to touch. the fingerprint sensor doesn't even come up. I've started in safe mode, and restarted the phone and nothing works.

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