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Forum Posts

Resolved! Old Bills

Hellohow do I access old bills - i need to go back to mar 2021. Thanks Tom

TC12345 by Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

Don't know what's going on

What is a board?Described my difficulties on the previous page but they seem to have disappeared. Have been with O2 for ages. Recently bought a new phone which insisted I change my password. I did, but can't remember what the new password is. Does it...

sjgsu by Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

WiFi calling intermittent

Wifi calling only works intermittently, sometimes for days then the facility returns for a short period.My phone is a Samsung S23 Ultra, the software is up to date and the network preferred setting is enabled. I have reset the network settings.I have...

Overner by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Weird WiFi issues on Samsung S22

For the past month or so I have had various issues when connected to my WiFi at home. No other devices have experienced the same or similar issues, and there is seemingly no problem with my router which has been reset many times. Some apps will not c...

Strowz by Level 1: Joiner
  • 1317 Views
  • 1 replies
  • 0 kudos

Incoming caller id not shown , only private number or unknown

I've been moved from Virgin to O2 for about 2 monrhs ago and I get "Unknown" or "private number" as my caller Id on incoming. Its not my phone as an 02 shop have tried SIM in another phone . I have had a new SIM but still have the issue. Shop suggest...

Stoney15 by Level 1: Joiner
  • 845 Views
  • 1 replies
  • 0 kudos

Resolved! Can't use it

I bought sim card and top-up £10. But I can't send text. But when I check my balance, they said I have unlimited text. I can't approach My O2 too. pls let me know the pronlems.

Cherry0 by Level 1: Joiner
  • 925 Views
  • 7 replies
  • 0 kudos

iPhone just died

My iPhone just died. It won’t charge, re-boot or anything that is suggested. It’s only just 12 months old. I’m abroad on holiday so how do I get O2 to help me?

Kila by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 not working from PC

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.On my iPad it works...

SteveM1 by Level 1: Joiner
  • 3738 Views
  • 25 replies
  • 0 kudos

WiFi calling 5g iPhone 12 not enabling

The toggle to enable WiFi calling iphone12 switches of and not help in my account to enable does WiFi calling not work with iPhone 12 and 5g?

Higgy by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

No wifi or network for the last week

My husband and I are both 02 customers..we have had no wifi or network for the last week. We have a 5 year old child and have no way to make emergency call. We cannot recieve or make any calls. Please could you look into this. As a matter of urgency....