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Phone number not recognised

My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 ...

Resolved! I have arrived in France and my data roaming is not working! Switched on in settings

I have arrived in France. Mobile data is not working although switched on in settings.

Resolved! Gambling sites

Hello is there any way to block gambling sites from getting access?

Resolved! PAC code transfer not happened

Gave o2 my PAC number at the weekend and my old number still hasn’t been ported across. Why is it taking so long?

Resolved! Nano sim

Hello,I have an O2 monthly package. I have just bought a new phone, a sim-free Samsung Galaxy A14-64 GB, and I want to switch to using that as my phone for the O2 package. The Samsung instructions tell me to insert a nano sim. Is that something O2 su...

unable to receive verification sms

Hi I am hoping someone can help, I have had my number ported over from EE to o2 on Tuesday, i had to have a sim swap yesterday in store as the number would not link with the iPhone after porting to set up i message and facetime, that seems to have so...

Install o2 sim into unlocked phone

I've installed a current pay monthly sim into a new unlocked phone ,but can't access data

Faulty iPhone

Recently upgraded to the iPhone 14plus. turned out to be faulty. o2 being unhelpful

No data when abroad

Hello, I am not happy. I am customer of o2 for 10 years. I travel regularly overseas including outside the EU and Data roaming has always been automatically available and you charge me on my monthly bill for usage. I have just arrived on an overseas ...

Voicemail notification not working

I changed my tariff over the phone to a sim only tariff and since then, I do not receive notification of voicemails on my iPhone 13?? The person calling can leave a msg but I do not get notification unless I dial 901,please help it’s driving me crazy...

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