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SIM not provisioned, emergency calls only

Help! While on holiday in Greece, Virgin have swapped me to o2. A new o2 sim was sent to my address but I won't be home until next month.O2 have now cut off my current sim and activated the new one 2000 miles away from me.I have talked to o2 3 times ...

Resolved! How do I find out when a known Mast issue is likely to be resolved?

The situation is that one of the local masts in my area shows a known fault that is being worked on. It has been known to be faulty for over a week and I have asked to be notified by email when it is fixed but it is just dragging on and on with no st...

Virgin switch

Me and my partner were with Virgin mobile but have been switched to o2. Since this has happened our signals and data have been weaker to the point of no signal when we used to get a good signal. This is both at home and out and about.Can we switch ba...

Cannot make or receive a call

For the last couple of days I cannot make or receive calls. I still have access to messages and data.

Resolved! I need my PUK code ugently

I can’t call customer services because my sim is locked and the code is nowhere in MyO2 as far I can see

Receiving calls

On receiving an incoming call, one of my phones, rings only 3 times then sends the caller to Voicemail. How can I make it ring for longer? It is a Nokia 5. [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Connecting Apple Cellular Watch

I've spoken to O2 five times about this and been in to the store 3 times. Every time we get a different response and no one seems to know what the answer is. My husband and I recently purchased the iPhone 15 Pro and Apple 9 Watches. We both have O2 S...

Resolved! Id like to unlock my Phone data calle until monday as that day i get paid thank you

Id like to Access my Phone to internet and calls until monday that is when I get paid

Data won't work

I can't get data to work. I tried bolt ons is the past and could not connect so last month I switched to a monthly bill with data in the hope it would fix the issue but I still can't get a data connection. My phone is a Samsung s10+ I have had a few ...

Resolved! URL being blocked - who do I contact to get it fixed?

When on the O2 network https://social.lol is being blocked. If I switch on a VPN it works, when I switch to WiFi it works. When in the mobile network it’s blocked. Can we get websites added to their whitelist? Anyone know who to contact?

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