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Forum Posts

Resolved! 5G

I have been sent a 5G only sim  my phone does not support 5G

JG57 by Level 1: Joiner
  • 741 Views
  • 4 replies
  • 0 kudos

O2 port from Vodafone, nearly 2 weeks without incoming calls and any sms functionality

Hello, I’ve seen many posts on this subject, and this is my last ditch attempt for help given the response I’ve had from online chat and customer service. I ported my number across over a week and a half ago and lost the ability to make calls send me...

Charliejg by Level 1: Joiner
  • 2004 Views
  • 13 replies
  • 0 kudos

Resolved! Replacement sim

I lost my sim card over a week ago i called up to get a replacement sim meaning id get my old number back all id have to do is get a new number and swap it over , i was told it would take up to 48 hrs now on my phone it says sim invalid and i dont kn...

nelson12 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Age restriction

My age restriction is turned off but I still get diverted to o2 age restriction when trying to access sites. Why?

Kemara by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! Seeing devices on O2 app

Hi all. There are four phones registered to my account (mine, my partner's and my two children), but I can only see mine on the O2 app. I'd like to be able to see all of them. I've tried 'bring in other product' but it just tells me that they are alr...

psduffy by Level 1: Joiner
  • 987 Views
  • 2 replies
  • 0 kudos

O2 cannot receive SMS from a specific number.

Hello, everyone,Has anyone had this kind of problem before. The problem is I sent a SMS message from Lyca number to O2 number. The O2 number cannot receive the SMS. However, the Lyca number can receive the SMS O2 number sent out. This problem only ha...

GGJJ by Level 1: Joiner
  • 840 Views
  • 2 replies
  • 0 kudos