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Forum Posts

Password

I changed my password but l still cannot log in!

KP11 by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

Resolved! Pin Unlock

hi I have just received my new Samsung S23 Ultra through my O2 insurance and after doing an update the pin number has changed and not to my old pin number or 0000 or 1234. I messaged the chat messaging and the person said I needed to phone the insura...

Can't activate my new sim by text

Hello,I received my new sim card and have been trying to activate it since yesterday. I have texted SWAP, then I was asked for the SSN which I sent. I then received a text from you saying you had NOT received it. In the meantime I have lost any signa...

AWG by Level 1: Joiner
  • 544 Views
  • 1 replies
  • 0 kudos

No data on iPad, even though it’s been paid for and I’m not work without any data signal sort it out

HiI have just started work where I use my iPad Pro 11-inch doing surveys in properties and it is just said I have no data and to find a plan suitable for to me even though I’m paying 20 odd pound a month which has gone out in October already. please ...

Simmy05 by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

why has my tariff changed

Hello, I went into an O2 shop today and got an upgrade as my contarct was coming up for renewal. There was issues with the shops system so the contract was done over the phone. I have then received an email and text from 02 saying my tariff has chang...

Conor3 by Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

Disconnected

Hi,On Thursday 26th i updated my o2 contract to sim only. Today i received a message advising i have been disconnected. I have turned my phone on and off again and i still have no network. I cannot make/receive calls, texts, emails. I use my phone fo...

Lou14 by Level 1: Joiner
  • 626 Views
  • 3 replies
  • 0 kudos

Resolved! Viewing previous bills

When looking at my previous bills it is headed up previous bill but on looking at the detail it is the same as the current bill. No one available to assist at 02.

BAM63 by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos