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Resolved! Wife's handset has been blacklisted by O2 (although she's not an O2 customer)

Hi I wonder if anyone can help, or link me up to an O2 support team member who can help, as the standard help would be assumed to be for me and my phone.My wife has had her phone for nearly two years (bought as an unwanted upgrade). She has used it o...

Resolved! Code 08

I have been trying to connect my watch to my phone for the last three months been on the phone to O2 hundreds of times been on the chat hundreds of times been to the O2 store four times still no luck keep on resetting my eSIM nothing

I’ve suddenly started having no signal most of the time, never had signal issues before

I’ve suddenly started having no signal most of the time, never had signal issues before. Most often noticed at home and work, I haven’t changed locations so not like I’ve gone somewhere new to not have signal.followed all the steps online but no joys...

Resolved! Cannot make or receive calls or texts

I have moved my sim from one iPhone to another and now it will not make or receive texts or calls. I have then tried it back in my original iphone and this is still the same issue. Cannot login in to O2 customer services etc and it sends you a text t...

Combining multiple accounts

I appear to have 4 usernames: 3 on O2 accounts and one on Virgin Media. Two O2 accounts are not functional.So currently I have an email on O2 and a different email on Virgin Media. When I try to change the username on O2 to that on Virgin Media it sa...

Sim not activated after 3 days

Hi, I have replace a Sim an keep my old phone number, but the new sim still not activated and its been 3 days already. My sim have a contract so I can not cancel it, it usually not took that long to activated a sim. I have also call customer service ...

Resolved! No network available in my mobile

My o2

My o2 keeps advising not available to me yet

No signal

I have no network signal on my phone

Resolved! SIM won't work abroad

Hi I am currently in Australia and cannot connect my O2 SIM to Optus AU network. I have tried to reboot, toggle flight mode, reset network settings, data and roaming is on etc etc. I have the travel inclusive zone bolt on which covers Australia. When...

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