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Forum Posts

SIM

Went to O2 shop and got new phone, new SIM required. That was yesterday about 10..30. Still no phone service..is this normal?

martin671 by Level 1: Joiner
  • 528 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch cellular showing No Connection

Watch has worked perfectly with cellular for over a year then suddenly refused to connect. Still showing green tick and O2 under plan. Tried calling for support several times but after waiting over 20 minutes each time, gave up. Tried engaging with t...

Wilkie by Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

New Phone

Hi - I am transferring my old phone to my new phone and it has been stuck on 95.1% for over 30minutes is this normal?

LisaM15 by Level 1: Joiner
  • 479 Views
  • 3 replies
  • 0 kudos

Resolved! Current device broken / can't verify number to upgrade

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

JD16 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! esim

how do i set up my esim

ck3 by Level 1: Joiner
  • 464 Views
  • 2 replies
  • 0 kudos

Activation of a sim swap

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace

SWw by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

SoulStar by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Re: Changing from pay monthly to pay as you go

Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...

eds88 by Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! No caller ID on incoming calls

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...

Boyack by Level 1: Joiner
  • 24337 Views
  • 77 replies
  • 0 kudos