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Change of ownership

I have called 202 4 times now with my mother about a change of ownership. I’m now paying for my own bill and wanted to keep my number and so far after 4 calls still the request has now been actioned. please can someone advise how I can take this furt...

Behnz by • Level 1: Joiner
  • 1341 Views
  • 7 replies
  • 0 kudos

Wifi calling

Hi , I have a 0neplus10t 5G.How do I get wifi calling turned on?My 02 accounts says it is enabled but the switch to turn wifi calling on and off is not visible in the sim and info settings as it should be. Doesnt seem to be an easy way to ask O2 to c...

Debbsy by • Level 1: Joiner
  • 977 Views
  • 10 replies
  • 0 kudos

Resolved! Phone asking for MCK code

Hi Folks, I had an old Samsung phone which I passed on to my nephew to use several months ago. He has been using it SIM free only connecting to wifi for home use. My sister just brought him a SIM card to use, but the phone was locked to O2 and it see...

Stoobey by • Level 1: Joiner
  • 982 Views
  • 4 replies
  • 0 kudos

5G

I recently moved from Virgin to O2 and was sent a 5G sim card. Since then I have never got 5G signal on my iPhone XR, even when sitting net to my wife who has 5G on her phone. Is there a work around ?

EJFanjo by • Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

O2 App

Hi I am having an issue witb o2 app, I can no longer log in to the app. It states its not available to me. This has been the first time it's happened since I took the contract and I'm not sure why I can't access it to pay my bill or anything. I tried...

Deb17 by • Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

My 02

Why can't I look at my account on my o2. I've had this problem for years now. It can't be that difficult for me to pay bills etc online surely

Resolved! Change Tariff to PAYG

Hey, I've been every on the site, spoken with agents and it seems impossible to cancel my tariff even though it's passed the minimum length. Please can someone just tell me at least how to change it to pay as you go. Surely it's illegal to make it im...

J_JJ1 by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos
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