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Forum Posts

Resolved! Red flashing light?

Hi So my mom's Moto E20 is flashing red and just need advice on what it is and how to stop it. It started last night was the first time she spotted it and I thought maybe Los battery but she had over 50% left so don't think it's that. I took photos t...

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Hugo4ever by Level 1: Joiner
  • 1210 Views
  • 9 replies
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Resolved! Can the MacAFee app be reinstalled?

Recently changed phones ( Android to Android- Samsung to Google) due to an upgrade. This app icon didn’t transfer over unfortunately so although I’m paying for the standard service I can’t see it to use it on my new phone. Do I still have to go to th...

HelenH by Level 1: Joiner
  • 561 Views
  • 3 replies
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Erika

Hello.I am writing because I stopped receiving text messages since 10/10/23. Since then many phone calls have been made, many hours on the phone. I was promised the investigation. I haven’t heard anything. This is extremely important for my banking a...

Erican-2 by Level 1: Joiner
  • 612 Views
  • 3 replies
  • 0 kudos

Tariff not showing in app but payment made

I signed up for the £10 rolling plan a few months ago. Suddenly today I have been charged for using data and when I checked the app it says I have no tariffs against my account even though the payment was taken a few days ago on the usual roll over d...

Error code 0 can't send message with o2

I can't send a text message from my Samsung A33 to my friends Nokia phone. I get Can't send message with O2 error 0. She can text me but I cannot reply or send to her.

EvieB by Level 1: Joiner
  • 1142 Views
  • 2 replies
  • 0 kudos

App issues

All I want is to be able to log into the App, it should be straightforward I’ve been able to do it in the past

Appissues by Level 1: Joiner
  • 433 Views
  • 3 replies
  • 0 kudos

update a phone username in o2 business account

I'm trying to update the names of the users inside my business account and it says when I log in there should be 2 options, Bill Analyser and My Account, and that it's possible by clicking My Account. But I can only see Bill Analyser. Why can't I see...

Poor reception

Hi. My post code is Sk177td, the reception is still very poor. I am paying for a service for which I am not receiving!!! Please address soonest, I have complained before, nothing is getting done with any urgency. If you don't at least compensate me f...

Paulwoods by Level 1: Joiner
  • 650 Views
  • 4 replies
  • 0 kudos