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Payment not taken

Hi, I paid for my £10 tariff on the 24th. It came out my account but it hasn't went through on my O2 account as its showing 0 and i have no minutes of data. Can this be addressed? I've confirmed that the money has butni received the following text: O...

ReeganB by • Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

eSIM help for a bit of a dummy!

Okay, so I am a bit of a dummy. I am having my first experience with an "eSIM" and am not sure if I have activated it correctly or not. We're talking Samsung S9 / Android to Samsung S23 Ultra / Android. My previous data plan was 2GB per month. My new...

jdquenzer by • Level 1: Joiner
  • 602 Views
  • 2 replies
  • 0 kudos

SIM

Went to O2 shop and got new phone, new SIM required. That was yesterday about 10..30. Still no phone service..is this normal?

martin671 by • Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch cellular showing No Connection

Watch has worked perfectly with cellular for over a year then suddenly refused to connect. Still showing green tick and O2 under plan. Tried calling for support several times but after waiting over 20 minutes each time, gave up. Tried engaging with t...

Wilkie by • Level 1: Joiner
  • 457 Views
  • 1 replies
  • 0 kudos

New Phone

Hi - I am transferring my old phone to my new phone and it has been stuck on 95.1% for over 30minutes is this normal?

LisaM15 by • Level 1: Joiner
  • 387 Views
  • 3 replies
  • 0 kudos

Resolved! Current device broken / can't verify number to upgrade

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

JD16 by • Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! esim

how do i set up my esim

ck3 by • Level 1: Joiner
  • 395 Views
  • 2 replies
  • 0 kudos

Activation of a sim swap

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace

SWw by • Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

SoulStar by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos
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