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My 02 App

Having trouble with 02, I have a contract with 02 I start a new contract every 2 years, been with them 7 years+, my account has been signed out on the app and I’ve forgotten my details as when I first signed up years ago they gave me a username and p...

My 02 log in

i am unable to log in to my account

Resolved! Apple Watch Cellular eSIM

Hi,I’m writing this in total desperation.I unpaired my Apple Watch Series 8 cellular from my phone and now I cannot get the dataplan added back on. After 13 calls and 20 hours on the phone to 202 (also with two ‘tickets’ raised which have resulted in...

My o2 account not working

About two weeks ago, I switched from the EE network to the o2 network and ported my number. I would like to activate wifi calling, because my signal in my House,on the O2 network is weak. In order to do that, I need to go into the settings of my acco...

No internet or network roaming

I am currently travelling for business to India. There is a roaming package which should provide calls / data for 7.50 per day. First couple of days were ok but over the last 2 days, the network was only showing Edge (No 4G or 5G). I rang support tea...

No internet

In the last week I have very little or no Internet at all on my phone. It's only in my house. Never had this problem before, coverage checker says the network is excellent on 4Gand 5G. I have barely 4G on 1 dot or H. I did all the steps that o2 suppo...

Resolved! O2 please help

Hi. I’ve joined O2 for a E sim deal. There is a order reference but no sign of how the checks have gone/ so I can activate and get a E sim. p2. I tried to contact support. Needs me to go on the o2 app. I try I login but it’s not available yet so no s...

Wifi

How do I get WiFi in the underground?

When Barclays attempt to call me on their secure monitored line it goes straight to my voicemail

When Barclays attempt to call my mobile on their secure line, they say it goes straight to my voicemail but my phone doesn't ring and I don't get a missed call notification. When they call me on a not so secure mobile phone then I receive the call. I...

Resolved! London Undergound Wi-Fi never auto-connects

I have an iPhone 12 Pro, I ported to O2 a couple of weeks ago. I am finding the London Underground Wi-Fi never auto connects on my phone, I have to go into settings manually and connect to "WiFi Extra". I am finding the same at O2 hotspots, I have to...

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