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Forum Posts

Phone doesn't work abroad

EVERYTIME I go abroad my phone doesn't work. I have tried everything to fix it. I have

AnneC4 by Level 1: Joiner
  • 584 Views
  • 5 replies
  • 0 kudos

Resolved! ESIM not working outside UK

Really hope someone can help me with this. My physical SIM always worked fine everywhere in Europe. But when I swapped to an eSIM it just doesn’t seem to get me access to 4G or 5G outside the UK. I’m on a pay monthly SIM only deal on an iPhone XR. An...

Receiving messages from random Dutch number whereas messages are sent from UK friends and family

Hi, I have just ported from Vodafone to o2 two days ago. I have a weird issue where my friends are messaging or replying me back to my messages from UK numbers that they have been using for years but I am receiving them from unknown random numbers (n...

Mitalee by Level 1: Joiner
  • 476 Views
  • 2 replies
  • 0 kudos

Retrieving photo gallery albums

My phone was returned to O2 for repair. My son had backed up my music and photos before it was sent off When the phone was returned it had been wiped. My son restored my photos and music but my albums which were in the photo gallery were not there. I...

Trish5 by Level 1: Joiner
  • 450 Views
  • 4 replies
  • 0 kudos

Not receiving verification codes

Since getting a new phone 2 weeks ago with an esim I've never been able to sign back in to my whatsapp or instagram accounts. Both will ask for my number and give the option to sms or call but I never get any sms or call. Of course whatsapp say it's ...

paulh99uk by Level 1: Joiner
  • 5339 Views
  • 11 replies
  • 0 kudos

Move eSIM to new phone

Hi,I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however becaus...

JSH2644 by Level 1: Joiner
  • 14457 Views
  • 9 replies
  • 0 kudos

Account in credit - to be paid

I recently left o2 and moved to giffgaff. I've just received a text from O2 saying my old account is in credit. Please can this amount be refunded to my bank account.

Af1234 by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Phone won’t ring

Does anybody know how to make your phone ring when your bank sends you an authentication number, they have all my details but the my phone won’t ring TIA

Bcfc by Level 1: Joiner
  • 470 Views
  • 3 replies
  • 0 kudos

Spend cap

I am sending texts to people on my contacts list they are not being delivered yet I have unlimited texting in my plan Help

PeterLaw by Level 1: Joiner
  • 433 Views
  • 2 replies
  • 0 kudos