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Why do my phone calls keep cutting out it has been happening for nearly a week now and it not just m

Mjw
Level 1: Joiner
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on ‎03-09-2021 11:27

on ‎03-09-2021 11:27

My phone keeps cutting out in the middle if phone calls my wife's does also we are both on o2 and it has never happened before. The Internet has also been running slower then usual. The service is not great lately and I'm not paying a full bill for a service that us not working properly. I have also restarted my phone several times and looked through all my settings and so has my wife. Both phones are on the same account.

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MI5
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on ‎03-09-2021 11:57

on ‎03-09-2021 11:57

@Mjw 

Check here for faults O2 Service Status

Help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎03-09-2021 12:15

on ‎03-09-2021 12:15

@Mjw 

 

Please read the t&c's that you read in full and agreed to... It clearly states that ther service is not fault free, and many things can cause radio interference.  As well as mast faults. 

 

Withholding payments will only be bad for you, as non payment will result in your line being suspended and further action taken by o2...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Casper21
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on ‎04-10-2022 16:36

on ‎04-10-2022 16:36

My phone doing the same. Getting fed up with it. 

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Enlli
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on ‎04-10-2022 16:41

on ‎04-10-2022 16:41

Have you followed the advice given by @MI5 given in a previous post?

We are all customers here but you can

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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