This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Went to Portugal - phone stopped working. came back to UK - still not working

dc_in_LDN
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-05-2024 21:34

on ‎31-05-2024 21:34

Hi, I've been in portugal for the past week 24 - 31 May. On the 27th, my O2 connection stopped working. I tried switching the mobile data APN to solve the issue - nothing happened. I had to buy an eSIM from AirAlo for the week, as I could never get O2 back online. 

 

Landed this evening in London again, and my phone is still not working. I've reset the mobile network settings and performed the following:
* rebooted device 3-4 times

* reset network connection

* ensured i've got mobile data turned on

* ensured i'm up to date on my payments

 

the phone just says 'no service'. Any ideas?

Message 1 of 2
418 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151826 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎31-05-2024 21:56

on ‎31-05-2024 21:56

@dc_in_LDN 

O2 sim failure or phone failure of sim reader if physical sim.

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
408 Views
0 Kudos
Top Kudoed Authors
View All
Top