Solved: Voicemail issue

gillywigz · ‎08-09-2022

I got new pay monthly plan, voicemail was attached, I don’t use so text 1760 to turn off. Went to States for 2 weeks and got 10-12 daily notifications saying I had new voicemail message…. hugely irritating… still get daily message flashing up but I have NO messages as no Voicemail. Please advise how this gets rectified thx

MI5 · ‎08-09-2022

@gillywigz

If it was me, I'd turn VM back on (dial 1750) then call your number from another phone and leave a message.

Listen to it on your phone and delete it.

Then dial 1760 to turn VM off again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-09-2022

@gillywigz

You have to dial 1760 to turn off voicemail, not text.

Guide: All you need to know about O2 Voicemail 901

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gillywigz · ‎08-09-2022

Soz my bad…. I meant to say call, not text!! I phoned 1760….!!

MI5 · ‎08-09-2022

@gillywigz

If it was me, I'd turn VM back on (dial 1750) then call your number from another phone and leave a message.

Listen to it on your phone and delete it.

Then dial 1760 to turn VM off again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎10-09-2022

Hi @gillywigz did @MI5's suggest work to get that message cleared?

gillywigz · ‎11-09-2022

I think this has worked thanks!

MI5 · ‎11-09-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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