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Voda-O2 number porting failed

Aob1963
Level 1: Joiner
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on ‎06-06-2023 18:46

on ‎06-06-2023 18:46

My number was supposed to port from Voda to O2 today, both sims have disconnected however my O2 eSIM is showing no service which it has been all day since before lunch time. Could anyone help please I need my number to work. 

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madasaf1sh
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on ‎06-06-2023 19:10

on ‎06-06-2023 19:10

@Aob1963 


Ports can take upto 24 hours to complete, although most take a few hours it is not unheard of. 

The best thing to do is call customer services on 0344 809 0202 and they can advise...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
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on ‎06-06-2023 19:23

on ‎06-06-2023 19:23

If you haven't rebooted your phone today I would do so as the SIM may have to re register

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Aob1963
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on ‎06-06-2023 19:28

on ‎06-06-2023 19:28

I have tried this no luck unfortunately, the new number is showing on my O2 dash in the app and when called it goes to the O2 answering machine ?

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MI5
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on ‎06-06-2023 19:41

on ‎06-06-2023 19:41

@Aob1963 

Ports to eSims often fail.

Best way forward is to go in store with photo ID and get a physical sim activated and then migrate to a new eSim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎07-06-2023 11:26

on ‎07-06-2023 11:26

Did the port go through @Aob1963?

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Aob1963
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on ‎07-06-2023 11:30

on ‎07-06-2023 11:30

Unfortunately not, still stuck with absolutely no service. 

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