Unable to transfer my number from PAYG to PAY MONTHLY PLAN?

[Peter_L]

Hi.

Please could you help?

I am desperate now and not sure who else to contact. I’ve decided to migrate from PAYG to Pay monthly plan and on Saturday (20/01/24) I went to O2 store. I’ve chose the new eSIM Pay monthly plan and they’ve provided me with a new temporary number and also filled the form out to migrate my old number that I wanted to keep from PAYG to this new Pay monthly plan. I’ve been told this should be done within 24 hours.

On Monday my PAYG number lost signal and there is no service and the number wasn’t migrated at all and I am still stuck with a new temporary number that I don’t want. On Monday evening I rang technical support regarding this issue and the advisor probably filled the new form out again and told me that within 24 hours my old number will be migrated to my new Pay monthly plan. It’s already Wednesday and nothing happened. What is going on please? How come that it is so difficult to move my number from PAYG to Pay monthly plan? I am already your customer and this should be done within minutes and not days anyway. I am going abroad on Friday morning for two weeks and I need this done before that. The change of number is already causing me big problems and I need my old number back asap please. My temporary number is: 075xxxxx594 and the number I want to migrate from my PAYG to my new Pay monthly plan is: 079xxxxx655. Please help. Thank you.

[MI5]

@Peter_L

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Peter_L]

Thank you. I've tried. I am just trying any options available

[Enlli]

In the past an Advisor on here may well have sorted things, but they are no more.

Surprising how many times your problem comes up.