Unable to make calls while roaming.

[Bamboccio]

I was able to make calls up to lunch time today and after that I now only hear the bundle call message then I get a disconnect. I tried multiple local networks + data connection works. 

any ideas?

[MI5]

@Bamboccio 

Message O2 on social media. 
Guide: How to find help & contact O2 

[Bamboccio]

Thank you. MI5. My issue is that I have none of those accounts and of course I cannot phone. Should I try live chat or is there an email address? 

thanks!

[Bamboccio]

My issue is that I have none of those accounts. Could I use email or WhatsApp?

[madasaf1sh]

@Bamboccio 

nope as o2 don’t use WhatsApp or emails for support.. 

your only other option is to use Skype and call +44 800 902 0217

[Bamboccio]

Thank you. I try live chat and if not I will ask a relative to contact them. Do you think O2 would accept that?

[MI5]

@Bamboccio 

Chat is available via the support tab in the MyO2 app. 

[Bamboccio]

Thank you I am trying but the agent is not available. I keep trying. 

[Bamboccio]

No luck with live agents.  Strangely this morning one call connected but now it has stopped again.

[pgn]

As previously shared, @Bamboccio - O2's Social Media Team is fairly responsive, a DM Twitter/X query of mine yesterday was dealt with by lunchtime - all the ways to reach that team are here, perhaps one of them will work for you? I have a Twitter account, so was no biggie - but if you have none of those listed, then it could be a bind, as the Chat team run to a standard troubleshooting script, typically...

Contacting O2 on Social Media:

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