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Forum Posts

Issues with roaming

When abroad is america difficulties with maintaining signal and Internet access, phone is saying that there is Internet connection despite showing 4G or 5G

Lele by Level 1: Joiner
  • 557 Views
  • 2 replies
  • 0 kudos

IP Adress

I am getting an error message which states that my IP Address is located outside the UK/Isle of Man, can this be changed?

EmmHaitch by Level 1: Joiner
  • 935 Views
  • 6 replies
  • 0 kudos

O2 Mistake has left me with no signal

Hi, So I have had a O2 pay monthly sim only contract for a while now and on Monday I decided I wanted to purchase an iPad with a monthly plan as well as some accessories. So, I called up O2 and the person on the phone placed my order, all is well. Th...

Ahmed6 by Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos

No signal/mobile data not working

Hi, I have had no signal now for three days which is greatly impacting on my ability to do my job as I need my phone to do that. I have been unable to make or receive calls/text messages or use my mobile data. please help.

Kheva-123 by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

signal keeps dipping in and out - even in my own home

This is very frustrating as I cannot receive whatsapp messages, calls or internet access intermittently. Whilst I'm sat on my pc next to the router then all is ok. In my front room - not far away as I'm in a bungalow - the signal cuts off. Please hel...

cathieclo by Level 1: Joiner
  • 552 Views
  • 4 replies
  • 0 kudos

No service

Hi, I have no service at all. It’s like my phone has being cut off!!!!!

Gem88 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Esim

Trying to download esim. Old sim blocked do cannot access security code to login.

Mel16 by Level 1: Joiner
  • 390 Views
  • 2 replies
  • 0 kudos

Over heating

Hi, i upgraded my phone to an iphone 15 and its only a couple of weeks old, however is seriously overheating when i’m using it. I can’t get any help or support but feel this handset is faulty so can someone please get back to me? Its sometimes too ho...

ZD43 by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Resolved! ESIM SIM swap

Hi, I upgraded to an Iphone 15 that arrived yesterday, I wanted to do a manual sim swap using my physical sim. However the sim would not work in the phone, I called support, who told me I had requested an ESIM, which I hadn't with the upgrade order, ...

xanqwer by Level 1: Joiner
  • 5458 Views
  • 20 replies
  • 0 kudos

Resolved! No phone service since new eSim

I changed to a new O2 sim-only contract this week, and I've now got no phone service. The eSim was installed, but I cannot make calls and have no mobile data. Can you help?

SamJAllen by Level 1: Joiner
  • 1281 Views
  • 2 replies
  • 0 kudos